PRIVACY POLICY AND SECURITY

Thank you for shopping with Bograd Kids. We have done our best to ensure the security and privacy of your transactions with us. As part of our standard practice, we will never share your credit card information or other personal data with outside parties. You are welcome to share your email address with us for our use only; be assured that we will never share it with outside parties.

All transactions are conducted via a secure server that uses industry standard SSL encryption, so your transactions and your personal data are completely secure. Cookies are used to store your login information and shopping information for quicker access to our site, and will never be shared with outside parties, used for marketing purposes, or to capture any personal data.

SAMPLES

We are happy to provide you with samples of fabric and/or wood finishes. Please fax us or contact customer service to request samples. There will be a $15 deposit for each sample, which is 100% refundable upon return of the sample.

SHIPPING

Merchandise purchased from our Sample Sale will be shipped once payment in full is processed. Our standard method of shipping usually takes 2-3 weeks.

CUSTOM ORDERS

Custom Orders may not be completed online. To ensure accuracy of your order you must speak with a sales representative directly. Custom Orders will only be processed upon receipt of a 50% deposit and can not be cancelled or returned.

Our trained staff puts much time and effort into ensuring the accuracy of your order prior to manufacturing. However, it is your responsibility to check and approve in writing any Custom Order you place. We will not begin manufacturing your Custom Order until you have provided this approval.

Exchanges of Custom Orders are limited to transit damage or manufacturing defects and must be pre-approved by our Customer Service Department. Should the need arise, you must contact our Customer Service Department within 7 days of receipt of merchandise. All merchandise must be returned in its original packaging and at the cost of the shipper. Upon return your merchandise will be inspected and repaired or replaced.

RETURN POLICY

Items purchased from our Sample Sale may be exchanged or returned for store credit only. If you are not satisfied upon receipt of your merchandise, please contact our Customer Service Department within 7 days. You will be responsible for shipping charges to return an item, and in certain circumstances a restocking fee may apply.

Custom Orders may not be returned.

TAX ON ORDERS PLACED ONLINE

Bograd Kids collects and remits sales tax for orders shipped to New York State addresses only.

CONTACT INFORMATION

Please feel free to contact or visit us in person (trade only) at:

Bograd Kids, Inc.
New York Design Center, 200 Lexington Avenue, New York, NY  10016
Telephone#: 212-726-0006      Fax#: 212-726-0061